CCI utilizes state of the art technology in the location and recovery of your bad debt. These include, but are not limited to:
Dedicated Collections Software
We use dedicated software designed specifically for the collection industry. This software helps ensure compliance with industry regulations at both the federal and state level, and is continually improved as new developments and technology emerge.
We use a variety of vendors to locate individuals.
Online Bill Pay
Online Bill Pay allows individuals to pay their account with a credit or debit card via our secure website and their personal identification number (PIN). This service is offered 24 hours a day, 7 days a week.
All documents pertaining to an account are scanned and digitally attached to the account.
Our automated, predictive dialer is an automated dialing system that features outbound, inbound and bilingual calling. Inbound calling is an automated attendant that enables individuals to make payment arrangements 24 hours a day, 7 days a week. This service can be customized to meet your payment expectations.
Client Services Website
Through our client services website, you have the ability to list new accounts, submit payments, make payment adjustments, view account information and download productivity reports online. All of these options are seen and updated in real time. This allows you to stay in control of your accounts even after they are turned.
Secure Electronic Data Transfer
The security of your data is our highest priority. Individual logins and passwords enable you to transmit data to us via our secure file transfer protocal (FTP). Please click here to view our statement on data security.